Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


All sales are FINAL. We do not offer refunds or exchanges on any product regardless of whether it has been used or not. The reason for this is we cannot verify if a battery has been used or not. Please choose carefully. If you have any questions about our products, please contact us prior to purchase.

Damaged or Dead on arrival

If you receive an item that has been damaged during transit, please contact us immediately. Use the blue contact button in the lower right portion of this webpage to chat/email us. You will need to provide photos or video of the damage. Our customer service will work with you on an individual case basis to remedy the situation.

Defective Cells (Dead on arrival)

If you receive a battery which is DOA (completely dead and will not charge), please contact us within 5 days of accepted delivery. We will accept these cells to be returned for a replacement under the following conditions:

  • Batch/Serial numbers will be checked to verify the cells originated from our warehouse.
  • Battery must be new/unused without any signs of use.
  • All original packaging must be included.

Please contact our customer service using the blue contact button located in the lower right portion of this web page. We will issue you an RMA to return the DOA cells. Once the cells have been received and tested to be DOA, a replacement will be issued at no cost. After the 5 day window has passed, our DOA guarantee will expire and no DOA return will be accepted.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of 18650 Battery Store. The collective work includes works that are licensed to 18650 Battery Store. Copyright 2017, 18650 Battery Store ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with 18650 Battery Store or purchasing 18650 Battery Store products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with 18650 Battery Store or to purchase 18650 Battery Store products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by 18650 Battery Store. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of 18650 Battery Store used in the site are trademarks or registered trademarks of 18650 Battery Store

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, 18650 Battery Store disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. 18650 Battery Store does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. 18650 Battery Store does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
I understand that all sales are final. I have read the warnings and clearly understand the potential dangers of using lithium ion batteries. I understand that lithium batteries are intended to be used within system integrations or battery packs only. When purchasing products for resale purposes, I agree to forward the same warnings to all customers for their reference and safety.

Furthermore, I shall indemnify and hold 18650BatteryStore.com, its parents, directors, officers, partners, contractors, licensors, employees, and agents harmless from and against all claims, demands, damages, liabilities, losses and expenses, including reasonable attorney’s fees, relating directly or indirectly to the products purchased.

18650BatteryStore.com will not be held liable for any indirect, special, consequential, or punitive damages (including lost profits) arising out of or relating to this agreement or the transactions it contemplates (whether for breach of contract, tort, negligence, or other form of action) and irrespective of whether 18650BatteryStore.com has been advised of the possibility of such damage.

Unless prohibited by law, in no event will 18650BatteryStore.com's liability exceed the price paid for the specific goods provided by 18650BatteryStore.com giving rise to the claim or cause of action.

18650 Battery Store shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if 18650 Battery Store has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a 18650 Battery Store product is mistakenly listed at an incorrect price, 18650 Battery Store reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. 18650 Battery Store reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, 18650 Battery Store shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by 18650 Battery Store without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

18650 Battery Store may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to 18650 Battery Store.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of 18650 Battery Store products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of 18650 Battery Store products) must be commenced within one (1) year after the claim or cause of action arises. 18650 Battery Store's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. 18650 Battery Store may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a 18650 Battery Store or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
18650 Battery Store does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, 18650 Battery Store is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, 18650 Battery Store reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to 18650 Battery Store in its sole discretion.

You agree to indemnify, defend, and hold harmless 18650 Battery Store, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, 18650 Battery Store may link to sites operated by third parties. However, even if the third party is affiliated with 18650 Battery Store, 18650 Battery Store has no control over these linked sites, all of which have separate privacy and data collection practices, independent of 18650 Battery Store. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, 18650 Battery Store seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).